Tandem Diabetes Upgrade Program

The tandem device updater is a mac and pc compatible tool for the remote update of tandem insulin pump software. This tool allows us to provide in warranty customers access to new and enhanced features faster than the industry has been able to in the past and separate from the typical multi year warranty cycle. A new version of the tandem device updater was released on january 14 2020.

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This pump upgrade opportunity expires december 31 2019.

Tandem diabetes upgrade program. To get the latest pump capabilities existing users can simply go to their online device updater site and. Tandem diabetes care is the only company that allows its customers to remotely add features on their in warranty insulin pump without waiting for medical insurance to cover a new device access to pump updates is managed through the t connect customer portal including requesting a new prescription completion of any required online training and checking the status of an update request. The tandem device updater is a software program that runs on your computer and allows you to update the software on your pump. Learn more try out the t slim x2 insulin pump with our free demo app.

If you are currently using a non tandem pump for your insulin therapy and are interested in upgrading to the t slim x2 insulin pump with basal iq technology you have the option to use a new t slim x2 pump for the remainder of your current pump warranty for a one time payment of 999. Tandem also touts its remote upgrades program as a benefit during these difficult times. If you have a previous version installed you will need to download the latest version. If you are currently using a non tandem pump for your insulin therapy and are interested in upgrading to the t slim x2 pump take advance of our pump upgrade program.